Frequently asked questions
Everything about buying pre-owned shoes from Thrift Gallery: payment, sizes, condition, delivery and returns. Can't find your answer? Call or WhatsApp us on 0371-4184084.
Ordering and payment
How do I pay?
Cash on delivery only. You pay the courier in cash when the parcel is in your hands — there is nothing to pay online.
How do I place an order?
Add the pair to your basket, go to checkout and enter your name, phone number and delivery address. We confirm the order before it is sent.
Can I cancel my order?
Yes, until it is sent. Sign in, open My Orders and cancel it while it is still pending or confirmed. Ordered without an account? Call or WhatsApp us. Once a pair has been shipped it can no longer be cancelled, but you can return it.
Sizes and condition
Which sizes do you show?
Every listing shows the US and EU size of that exact pair. Not sure which fits you? Ask us about the pair before you order.
Is every pair really one of a kind?
Yes. Each listing is a single pre-owned pair, photographed as it is. When it sells, it is gone — the photos are of the pair that arrives at your door.
What do the stars on a listing mean?
They are the condition grade: 2 stars is Good (visible wear), 3 is Excellent, 4 is Premium and 5 is Premium+. Marks and scuffs are left in the photographs, not edited out.
Are the shoes cleaned?
Yes. Every pair is inspected and cleaned before it is listed.
Delivery
How much is delivery?
Delivery is Rs 250.00 for most of the country; some cities have their own rate. The exact charge for your city is shown at checkout before you confirm.
Where do you deliver?
Anywhere in Pakistan, by courier, with payment on delivery.
Returns
Can I return a pair?
Yes, within 2 days of delivery. Sign in, open the order in My Orders and choose Request a return.
Can I exchange instead of getting my money back?
Yes. An exchange has no deduction — only the delivery is charged again for sending you the new pair. For money back, the delivery charge and 30% of the returned pair's price are deducted, and we need your bank account details for the transfer.
When is my return settled?
As soon as the pair is back with us and has been checked.
